Refund Policy
Clear guidelines for refund requests and processing procedures at TaplyNetworks
Our Commitment to Fair Refund Practices
We understand that capital allocation decisions are significant. Our refund policy reflects our commitment to transparency and fair treatment of all clients who engage with our services.
This document outlines the circumstances under which refunds may be requested, the process for submitting refund requests, and expected timelines. We've designed these policies to balance client protection with operational sustainability.
Service Cancellations
- Full refund within 14 days of initial agreement if no work has commenced
- Partial refund available for unused portions of ongoing services
- Cancellation must be submitted in writing via email or registered mail
- Refund amount calculated based on work completed to date
Service Dissatisfaction
- Review period allows feedback within first 30 days of engagement
- Refund consideration based on documented concerns and attempted resolutions
- Client must participate in good faith discussion before refund approval
- Decision made within 10 business days of formal complaint submission
Technical Issues
- Service interruptions exceeding 48 hours qualify for partial refund
- System failures preventing service delivery may warrant full refund
- Client must report issues within 5 business days of occurrence
- Refund covers period of service unavailability
Refund Request Process
Submit Written Request
Send detailed refund request to [email protected] including agreement reference number, service dates, and reason for request. Attach relevant documentation supporting your claim.
Initial review begins within 2 business days of receipt
Documentation Review
Our team evaluates your request against policy criteria, reviews service delivery records, and assesses work completed. Additional information may be requested during this phase.
Review typically completed within 5-7 business days
Decision Notification
You'll receive written notification of our decision including approval status, refund amount if applicable, and detailed explanation of determination. If approved, payment method confirmation is requested.
Notification sent within 10 business days of initial request
Refund Processing
Approved refunds are processed to your original payment method or preferred alternative. Bank processing times vary by institution and may add additional days beyond our processing timeframe.
Processing completed within 14 business days of approval
Common Refund Scenarios
Early Termination by Client
If you choose to discontinue services before contract completion, refunds are calculated based on unused service periods. Work already delivered or in progress is non-refundable, but you'll receive credit for future periods not yet commenced.
Termination fees may apply depending on contract terms and notice period provided.
Conditional RefundService Quality Concerns
We take service quality seriously. If deliverables don't meet agreed specifications, we first attempt to remedy the situation through revisions or adjustments. Refunds are considered when resolution attempts are unsuccessful or service standards cannot be met.
Documentation of quality issues and communication history required for evaluation.
Case-by-Case ReviewBilling Errors
Incorrect charges or duplicate payments are refunded in full once verified. We process these refunds promptly, typically within 5 business days of error confirmation. No formal request beyond error notification needed.
Full RefundChange of Business Circumstances
We understand business needs evolve. However, changes in your business situation, strategic direction, or budget constraints don't automatically qualify for refunds unless services haven't commenced. Flexible payment arrangements may be available as alternative.
Generally Not EligibleService Delay by Provider
If we cannot deliver services within agreed timelines due to our capacity or operational issues, you may request refund or contract extension. We'll notify you immediately of significant delays and propose solutions.
Delays caused by client-side dependencies or external factors outside our control are handled differently.
Eligible with DocumentationPayment Methods & Processing Times
Bank Transfer
Original payment method for most clients. Refunds appear within 5-10 business days after processing, depending on banking institution.
Credit Card
Refunds to credit cards typically post within 7-14 business days. Actual credit date depends on card issuer processing schedules.
Check Payment
Physical checks issued upon request for refunds. Allow 3-5 business days for check preparation plus standard mail delivery time.
Processing Timeline Factors
- International transfers may require 10-15 business days due to correspondent banking procedures
- Currency conversion fees, if applicable, are deducted from refund amount
- Weekends and Thai national holidays extend processing timelines accordingly
- Large refund amounts may require additional verification steps
- Alternative payment methods available if original method no longer accessible
Important Considerations
Non-Refundable Items
Certain expenses including third-party service fees, regulatory filings, and completed consulting hours are non-refundable. These will be deducted from any approved refund amount.
Documentation Requirements
All refund requests must include original agreement reference, detailed explanation, and supporting documentation. Incomplete requests may delay processing while we gather necessary information.
Partial Service Delivery
When services are partially delivered, refunds reflect the proportionate value of undelivered work. We provide detailed breakdown of completed versus remaining work in our determination letter.
Dispute Resolution
If you disagree with our refund decision, you may request escalated review by senior management. Formal mediation services are available for unresolved disputes per contract terms.
Policy Updates
This refund policy may be updated periodically. Changes apply to agreements signed after update effective date. Existing agreements remain governed by original policy terms.
Questions About Our Refund Policy?
Our client services team is available to discuss refund eligibility, process questions, or specific circumstances related to your engagement.
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